1. Overview
This policy explains how FAZ 3D Lab handles information when you visit faz3dlab.com, contact support, register for a trial, activate a product, download software or make a purchase through an external marketplace or payment provider.
2. Information you provide
If you contact support, register for a trial or use a licensing feature, FAZ 3D Lab may receive information such as your name, email address, product or platform, message content, product/version identifiers, activation or trial status, and technical details you choose to provide. Do not send passwords, full payment-card details or confidential client assets through ordinary support messages.
3. Website and technical request data
When you visit the website or download a file, the infrastructure used to deliver and protect the service may process basic technical information such as IP address, browser or device information, timestamps, requested pages or files, and security signals. This information may be used for delivery, reliability, abuse prevention and security.
4. Support messages
When you use the support form or send email, FAZ 3D Lab receives the information you submit so it can respond to your request, troubleshoot supported products, maintain relevant correspondence and protect the service from abuse. Limited information may be processed by service providers that operate website, email or support functions on behalf of FAZ 3D Lab.
5. Trial registration and licensing
The 30-day trial may process an email address, product/version information, trial or activation status, and a machine-related identifier needed to manage the trial, reduce repeated-trial abuse and provide licensing functions. These checks may require an internet connection when registration or validation is performed.
6. Purchases
When purchases are made through an external marketplace or payment provider, that provider may collect billing, tax, payment and transaction information under its own privacy terms. FAZ 3D Lab does not need to receive or store full payment-card details when payment is handled by the external provider.
7. Cookies, analytics and embedded content
The website does not intentionally use advertising cookies in its current basic form. External content such as YouTube may apply its own cookies, device information or privacy practices when you open or interact with that service. If additional analytics or tracking tools are introduced, this policy and any required consent controls will be updated.
8. How information is used
Information may be used to provide support, operate trials and licensing, deliver software, process customer requests, improve compatibility and reliability, prevent abuse, maintain security, meet legal obligations and communicate important product or service information.
9. Sharing and service providers
FAZ 3D Lab does not sell personal information. Limited information may be shared with service providers that supply hosting, email delivery, licensing infrastructure, file delivery, payment processing, security or support services, only as needed for those functions. Information may also be disclosed where required by law or where reasonably necessary to protect users, services or legal rights.
10. International processing
Some service providers may process or store information in countries other than the country where you live. Where applicable, FAZ 3D Lab uses service providers and arrangements intended to support lawful and secure processing.
11. Retention
Information is kept only for as long as reasonably needed for the purpose for which it was collected, including support history, licensing, security, transaction records and legal obligations. Retention periods can differ depending on the type of record and applicable requirements.
12. Your choices and requests
You may contact FAZ 3D Lab to ask about personal information associated with your support or licensing interactions, or to request correction or deletion where applicable. Rights and exceptions may differ depending on your location and applicable law. Some service, security, licensing or transaction records may need to be retained where reasonably necessary or legally required.
13. Security
Reasonable technical and organizational measures are used to protect information, but no online system can guarantee absolute security. Users should avoid sending unnecessary sensitive information through ordinary email or support forms.
14. Children
FAZ 3D Lab software and services are intended for professional and general 3D-creation workflows and are not specifically directed to children.
15. Policy updates
This policy may be updated as the website, trial, licensing, checkout, download or analytics setup changes. The current version will be posted on this page with an updated date.
16. Contact
Privacy questions can be sent to [email protected].